Shipping Policy

Effective Date: June 1, 2025 · Last Updated: June 2025

This Shipping Policy explains how ANCHOR HOUSE INC ("we," "us," or "our"), operating Anchor House Inc Store at foot-health-penrith.com, handles the shipment of your orders. We are committed to delivering your purchases quickly, reliably, and transparently.

Order Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays) of receiving your order confirmation. Orders placed after 2:00 PM EST may be processed on the following business day. You will receive a shipping confirmation email with a tracking number as soon as your order has been handed to the carrier.

During peak periods (major holidays, sale events), processing time may extend to 2–3 business days. We will notify you by email if processing will be delayed beyond our standard timeframe.

Domestic Shipping Options

We offer three domestic shipping methods for orders to the contiguous United States:

Free Shipping

We offer free standard shipping on all orders totaling $75.00 or more (before taxes) shipping to the contiguous 48 United States. The free shipping discount is automatically applied at checkout when your order subtotal meets the threshold.

Free shipping applies to standard shipping only (5–7 business days). Express and overnight shipping are not included in the free shipping promotion.

Alaska and Hawaii Shipping

We ship to Alaska and Hawaii. Standard shipping rates apply ($6.99 per order). Please note that orders shipping to Alaska and Hawaii are not eligible for the free shipping threshold, regardless of order size. Delivery to Alaska and Hawaii via standard shipping typically takes 7–10 business days. Express and overnight shipping options may not be available for all Alaska and Hawaii addresses.

Overnight Shipping Details

Overnight shipping is fulfilled via FedEx Priority and delivers by the end of the next business day for most U.S. addresses. Overnight orders must be placed by 12:00 PM EST on business days to ship same day. Orders placed after this cutoff will ship the following business day. Overnight shipping is not available on weekends or federal holidays.

Shipment Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your package on the carrier's website. Tracking information may take up to 24 hours to update in the carrier's system after you receive your confirmation.

If you haven't received a shipping confirmation within 3 business days of placing your order, please check your spam folder and then contact us at [email protected] or (609) 555-0178.

Carrier Selection

We reserve the right to select the specific carrier (USPS, UPS, or FedEx) for your shipment based on weight, destination, and service availability. All carriers provide tracking and delivery confirmation. For overnight shipments, FedEx Priority is used exclusively.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout. If you realize you entered the wrong address, please contact us immediately at [email protected]. We will make every effort to update the address before the order ships. Once shipped, we cannot redirect packages.

Packages returned to us due to incorrect addresses will be reshipped upon customer request after payment of a $6.99 re-shipment fee. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package, please:

1. Check with neighbors and in common areas (porches, garages, building lobbies)
2. Wait 24–48 hours, as carriers sometimes mark packages delivered prematurely
3. Contact the carrier directly with your tracking number to file a claim
4. Email us at [email protected] if the issue is unresolved after 48 hours

We work with carriers to investigate lost or stolen packages. We may issue a replacement or refund at our discretion once a carrier investigation is complete.

Shipping Restrictions

We currently ship only within the United States, including Alaska and Hawaii. We do not ship internationally at this time. We cannot ship to P.O. Boxes using express or overnight methods; standard shipping to P.O. Boxes is available via USPS only.

Contact

For questions about your shipment, contact us:

• Email: [email protected]
• Phone: (609) 555-0178
• Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
• Address: ANCHOR HOUSE INC · 482 Centre Street, Trenton, NJ 08611