Privacy Policy

Effective Date: June 1, 2025 · Last Updated: June 2025

This Privacy Policy describes how ANCHOR HOUSE INC ("we," "us," "our"), operating Anchor House Inc Store at foot-health-penrith.com ("Site"), collects, uses, and protects your personal information. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

Contact Information: Name, email address, phone number
Shipping Information: Delivery address, city, state, ZIP code, country
Order Information: Items purchased, order history, transaction details
Communications: Messages you send us via our contact form or email
Newsletter Subscriptions: Email address provided for marketing communications

Information Collected Automatically

Log Data: IP address, browser type, operating system, pages visited, time and date of visit
Device Information: Browser type, screen size, device type
Cookies and Tracking Technologies: See Section 4 for details
Usage Data: Products viewed, cart contents, purchase history

Information from Third Parties

We may receive information from payment processors (PayPal) and shipping carriers (USPS, UPS, FedEx) in connection with completing your transactions. We do not receive your full credit card numbers from payment processors.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping notifications, and tracking updates
Respond to your customer service inquiries
Send promotional emails and newsletters (if you have subscribed)
Improve our website, products, and services
Analyze website traffic and usage patterns
Prevent fraud and ensure site security
Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your data under the following legal bases:

Contract Performance: Processing necessary to fulfill your order
Legitimate Interests: Fraud prevention, security, and site improvement
Consent: Marketing communications (you may withdraw consent at any time)
Legal Obligation: Compliance with applicable laws

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site:

Essential Cookies: Required for basic site functions (shopping cart, session management)
Analytics Cookies: Help us understand how visitors interact with our Site
Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. Note that disabling certain cookies may affect Site functionality. By continuing to use our Site, you consent to our use of cookies as described in this policy.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

Payment Processors: PayPal, to process your payments securely
Shipping Carriers: USPS, UPS, FedEx, to fulfill your delivery
Email Service Providers: To send transactional and marketing emails
Analytics Providers: For anonymous website analytics
Law Enforcement: When required by law or to protect our rights

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order processing, legal compliance, and fraud prevention. Order records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your personal data at any time, subject to legal requirements.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request that we correct inaccurate information
Deletion: Request that we delete your personal data ("right to be forgotten")
Portability: Request your data in a machine-readable format
Opt-Out of Marketing: Unsubscribe from marketing emails at any time
CCPA Rights (California Residents): Know, delete, and opt-out of the sale of personal information

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmitted to and from our Site
Secure payment processing via PayPal — we never store your credit card numbers
Regular security assessments and updates
Access controls limiting who can view your personal information

While we take reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately at [email protected] and we will delete that information.

10. Third-Party Links

Our Site may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our Site after changes constitutes acceptance of the updated policy. For significant changes, we will notify you by email.

12. Contact Us

For privacy-related questions, requests, or concerns:

Email: [email protected]
Phone: (609) 555-0178
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Mail: ANCHOR HOUSE INC · 482 Centre Street, Trenton, NJ 08611
Tax ID / EIN: 22-2229995