Frequently Asked Questions
Find answers to common questions about shipping, returns, sizing, payment, and more.
Can't find what you're looking for? Contact our team — we respond within 1–2 business days.
Standard shipping takes 5–7 business days via USPS, UPS, or FedEx. Express shipping (2–3 business days) and Overnight shipping (1 business day via FedEx Priority) are also available at checkout. Processing time is typically 1–2 business days before shipment.
Yes! We offer free standard shipping on all orders of $75 or more. Orders under $75 ship for a flat rate of $6.99. Free shipping applies to the contiguous 48 states.
Yes, we ship to Alaska and Hawaii. Standard shipping rates apply ($6.99), however orders to Alaska and Hawaii are not eligible for the free shipping threshold, regardless of order size. Delivery times may be slightly longer — typically 7–10 business days for standard shipping.
Once your order ships, you'll receive a confirmation email with your tracking number and a link to track your package. You can also track your shipment directly on the carrier's website (USPS, UPS, or FedEx). If you haven't received a tracking email within 3 business days of placing your order, please email us at [email protected].
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return, email [email protected] with your order number and the reason for return. We'll provide a prepaid return label for defective items; for other returns, customers cover return shipping costs.
Once we receive and inspect your returned item, refunds are processed within 5–10 business days back to your original payment method. You'll receive an email confirmation when your refund has been issued. Depending on your bank, it may take an additional 2–5 business days to appear on your statement.
Yes, we accept exchanges within 30 days of delivery. Email [email protected] with your order number, the item you wish to exchange, and the size/color you'd like instead. We'll check availability and guide you through the exchange process. If the desired item is unavailable, we'll issue a full refund.
Our size chart is available on every product page. Generally: XS (chest 32–34"), S (35–37"), M (38–40"), L (41–43"), XL (44–46"), 2XL (47–49"). For denim, sizes are listed in waist measurements. If you're between sizes, we recommend sizing up for a more relaxed fit. Still unsure? Email us and we'll help you find the right fit.
For best results, wash all garments in cold water on a gentle cycle and tumble dry on low heat or hang to dry. Avoid bleach and harsh detergents. For printed or graphic tees and hoodies, turn the garment inside out before washing to preserve print quality. Denim should be washed infrequently in cold water and line dried to maintain shape and color. Follow the care label on each individual garment for specific instructions.
We accept PayPal, Visa, Mastercard, American Express, and Discover cards through PayPal's secure checkout system. All transactions are encrypted with SSL technology. We do not store your credit card information on our servers.
Yes. All payments are processed through PayPal's secure, encrypted checkout — one of the most trusted payment processors globally. Your card information is never stored on our website. We use SSL encryption throughout our checkout process to protect your personal and financial data.
We begin processing orders quickly, but if you contact us within 2 hours of placing your order, we may be able to cancel or make changes. Email [email protected] with 'ORDER CHANGE REQUEST' in the subject line and include your order number. After the 2-hour window, we cannot guarantee changes, but you're always welcome to return items once received.
We're sorry to hear that — this isn't acceptable. Please email [email protected] within 7 days of delivery with your order number and photos of the damage. We'll send a replacement at no cost or issue a full refund, your choice. We cover all costs for damaged or defective items.
Yes, we can accommodate bulk orders for teams, organizations, events, or wholesale buyers. For orders of 12+ units, please email [email protected] with the items, quantities, and your timeline. We'll provide a custom quote within 2–3 business days. Bulk orders may have longer lead times depending on quantity.
Currently, we ship to the contiguous 48 United States, Alaska, and Hawaii. We do not offer international shipping at this time. We hope to expand internationally in the future — sign up for our newsletter to be notified when international shipping becomes available.
Gift wrapping is not currently available, but you can include a personal message with your order. During checkout, add your message in the order notes field and we'll print it on a card included with your package. This service is provided at no additional cost.
Still have questions?
Our customer support team is available Monday–Friday, 9 AM–6 PM EST.
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