Return & Refund Policy

Effective Date: June 1, 2025 · Last Updated: June 2025

At Anchor House Inc Store, operated by ANCHOR HOUSE INC, we stand behind the quality of every item we sell. If for any reason you're not completely satisfied with your purchase, we offer a straightforward 30-day return and refund policy.

Return Window

You may return most items within 30 days of the delivery date for a full refund or exchange. Returns received after 30 days of delivery will not be accepted.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Unworn and unwashed — the item must not show any signs of use
• Original tags and labels must still be attached
• In original packaging (where applicable)
• Free from odors, makeup, pet hair, or other signs of use
• Not marked as "Final Sale" at the time of purchase

Items Not Eligible for Return

• Items marked "Final Sale" at the time of purchase
• Items that have been worn, washed, or altered
• Items returned more than 30 days after delivery
• Items without original tags
• Gift cards

How to Start a Return

1. Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will respond within 1–2 business days with a Return Authorization (RA) number and return instructions.
3. Package the item(s) securely, include your RA number on the outside of the package, and ship it to the address provided.
4. We recommend using a trackable shipping method to ensure your return reaches us safely. We are not responsible for returns lost in transit.

Return Shipping Costs

Defective or damaged items: We provide a prepaid return label at no cost to you.

Wrong item received: We provide a prepaid return label at no cost to you.

All other returns (e.g., wrong size, changed mind): Customers are responsible for return shipping costs. We recommend a trackable shipping method.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds are issued to the original payment method used at the time of purchase.

You will receive an email notification when your refund has been processed. Depending on your bank or credit card issuer, it may take an additional 2–5 business days for the credit to appear on your statement.

Original shipping costs are non-refundable unless the return is due to our error (defective item, wrong item shipped, etc.).

Exchanges

We're happy to exchange items for a different size or color within 30 days of delivery, subject to availability. To request an exchange:

1. Email [email protected] with your order number and the desired exchange (size/color).
2. We'll confirm availability and provide return shipping instructions.
3. Once we receive your returned item, we'll ship the exchange within 2–3 business days.

If the desired exchange item is unavailable, we'll issue a full refund to your original payment method.

Damaged or Defective Items

If you receive an item that is damaged, defective, or not what you ordered, please email [email protected] within 7 days of delivery with:

• Your order number
• A clear photo of the damage or defect
• A brief description of the issue

We will arrange for a free return and ship a replacement or issue a full refund — whichever you prefer. All costs are covered by us for damaged or defective items.

Late or Missing Refunds

If you haven't received your refund after 10 business days of our processing confirmation email, please:

1. Check your bank account or credit card statement
2. Contact your bank or card issuer, as processing times vary
3. If you still haven't received your refund, email [email protected] with your order number

Contact Information

For return or refund inquiries:

• Email: [email protected]
• Phone: (609) 555-0178
• Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
• Return address: ANCHOR HOUSE INC · 482 Centre Street, Trenton, NJ 08611
• Tax ID / EIN: 22-2229995